Returns & Exchanges
At Bean and Goose, we stand behind the quality of our artisanal products and want you to be completely satisfied with your purchase. If your order arrives damaged or doesn't meet our high standards, our dedicated support team is here to assist with a replacement or refund.
Initiate a Request
Contact our customer care team within 14 days of receiving your order, providing your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit, please include clear photographs of the packaging and product to help us expedite your claim.
Verification Process
Our team will review your request within 48 business hours to confirm eligibility for a return, exchange, or store credit.
Resolution
Once approved, we will process your refund to the original payment method or dispatch a fresh replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing